REFUND POLICY

This refund‑policy establishes uniform return‑, exchange‑ and refund‑rules for all mascara and pro‑age‑makeup‑orders placed on our‑website. It defines return‑eligibility‑standards, required‑customer‑procedures,‑processing‑timelines‑and‑special‑limitations‑relevant‑for‑our‑global‑customer‑base.

Every‑order‑placed‑through‑our‑store‑carries‑a‑60‑calendar‑day‑return‑eligibility‑window.‑Countdown‑for‑this‑period‑begins‑on‑the‑day‑customer‑physically‑receives‑their‑delivered‑package.‑Any‑return‑application‑submitted‑once‑this‑60‑day‑window‑has‑closed‑will‑not‑qualify‑for‑review‑under‑our‑standard‑return‑program.

Eye‑area‑cosmetics‑such‑as‑mascara‑carry‑elevated‑hygiene‑considerations.‑Items‑being‑returned‑must‑satisfy‑clear‑condition‑benchmarks‑to‑pass‑warehouse‑inspection.‑Return‑goods‑should‑retain‑original‑factory‑packaging,‑intact‑factory‑tamper‑seals‑where‑applicable,‑and‑all‑originally‑included‑accessory‑components.‑Products‑must‑remain‑unused‑and‑uncontaminated,‑without‑signs‑of‑handling‑that‑compromise‑hygiene‑integrity.

Opened,‑swatched‑or‑partially‑used‑eye‑cosmetics‑normally‑lose‑return‑eligibility‑for‑hygiene‑and‑safety‑reasons.‑Our‑warehouse‑inspection‑staff‑will‑carefully‑assess‑every‑physically‑returned‑parcel.‑Goods‑showing‑obvious‑usage‑traces,‑cross‑contamination‑or‑broken‑tamper‑evident‑seals‑cannot‑meet‑return‑qualification‑criteria‑due‑to‑eye‑health‑protection‑concerns.

Customers‑must‑submit‑an‑official‑return‑application‑using‑website‑provided‑channels‑before‑physically‑sending‑any‑goods‑back‑to‑our‑receiving‑warehouse.‑Applications‑should‑include‑valid‑order‑reference‑numbers‑and‑clear‑written‑explanation‑stating‑return‑reason.‑If‑filing‑returns‑for‑manufacturing‑defect‑or‑transit‑damage‑causes,‑supporting‑photographic‑evidence‑must‑be‑supplied‑together‑with‑the‑request.

Return‑parcels‑shipped‑to‑our‑facility‑without‑prior‑formal‑application‑approval‑will‑not‑be‑accepted‑or‑inspected‑by‑warehouse‑teams.‑We‑cannot‑accept‑responsibility‑for‑lost‑or‑mis‑routed‑shipments‑sent‑back‑without‑authorized‑return‑confirmation‑from‑our‑platform.

All‑expenses‑connected‑with‑customer‑initiated‑return‑shipping‑are‑the‑sole‑financial‑responsibility‑of‑the‑submitting‑customer.‑Our‑complimentary‑worldwide‑shipping‑benefit‑applies‑exclusively‑to‑original‑outbound‑delivery‑of‑customer‑orders.‑It‑does‑not‑cover‑transport‑costs‑for‑returns‑sent‑by‑shoppers.‑Original‑order‑outbound‑shipping‑fees‑are‑non‑refundable‑under‑this‑policy‑framework.

After‑our‑receiving‑warehouse‑physically‑obtains‑a‑return‑parcel,‑inspection‑personnel‑will‑evaluate‑product‑and‑packaging‑condition‑against‑published‑return‑eligibility‑benchmarks.‑Once‑inspection‑completes‑and‑return‑application‑gains‑full‑approval,‑refund‑processing‑work‑will‑be‑triggered.‑Standard‑internal‑processing‑time‑for‑approved‑refunds‑is‑5‑10‑business‑days.

All‑approved‑refund‑amounts‑are‑sent‑back‑to‑the‑exact‑original‑payment‑method‑used‑during‑checkout.‑Actual‑fund‑visibility‑inside‑customer‑bank‑accounts‑or‑payment‑wallets‑may‑experience‑minor‑delays‑caused‑by‑external‑bank‑or‑payment‑processor‑system‑timelines.‑Those‑external‑system‑hold‑times‑are‑outside‑our‑direct‑operational‑control.

Goods‑purchased‑during‑seasonal‑promotional‑sales‑events‑receive‑identical‑60‑day‑return‑window‑protection‑and‑identical‑5‑10‑business‑day‑refund‑processing‑timelines‑as‑full‑price‑merchandise.‑We‑do‑not‑apply‑discriminatory‑return‑restrictions‑for‑orders‑completed‑during‑promotional‑periods.

Partial‑order‑returns‑are‑supported‑for‑multi‑item‑purchases,‑allowing‑customers‑to‑send‑back‑only‑select‑eligible‑products‑from‑a‑larger‑order.‑Calculated‑refund‑values‑correspond‑to‑unit‑prices‑of‑individual‑returned‑items.‑Situations‑that‑will‑result‑in‑return‑rejection‑include‑returns‑based‑purely‑on‑subjective‑preference,‑user‑inflicted‑product‑damage‑and‑returns‑of‑items‑that‑have‑become‑contaminated‑through‑personal‑use.

Once‑a‑refund‑transaction‑is‑fully‑completed,‑after‑sales‑protection‑rights‑for‑those‑specific‑returned‑products‑are‑formally‑terminated.‑Customers‑wishing‑to‑receive‑replacement‑cosmetic‑goods‑must‑complete‑a‑brand‑new‑purchase‑order‑through‑regular‑store‑checkout‑process.